1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Account credentials (username and password)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and geographic location
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze website usage and trends
• Personalize your experience

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, and analytics providers.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting.

11. SMS/Text Messaging

When you provide your phone number during checkout or account registration, you may opt in to receive transactional SMS/text messages from Alpha Aminos. These messages are limited to order confirmations, payment updates, shipping notifications, and delivery alerts.

Message Frequency

Message frequency varies based on your order activity. You will typically receive between 1 and 5 messages per order placed.

Opting Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS communications will be sent. You may also contact us at [email protected] to request removal from our SMS list.

Costs

Message and data rates may apply depending on your mobile carrier and plan. Alpha Aminos does not charge for SMS messages, but standard carrier rates may apply.

For questions about our SMS program, contact us at [email protected] or call +1 (480) 681-1646.

12. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: